Based on the data protection act being implemented in Germany, businesses must refrain from using WhatsApp Business Chatbot for transactions. For instance, WhatsApp for Business is not recommended in certain countries such as Germany. While WhatsApp Chatbot has been a great messaging solution for businesses in many countries across the world, it also has its limitations. So let’s get your head down and keep exploring! WhatsApp Chatbot limitations Thanks to useful tools like SleekFlow, editing and modifying your WhatsApp Business chatbot is no longer a daunting task. Of course, there is no such thing as a flawless chatbot. Remember to review it carefully as it affects your final customer experience, you can check up on integrations and catch possible errors before the official launch. Test your WhatsApp Chatbot to check if it behaves well in WhatsApp. Never roll out a new feature until you have confirmed that everything works. The ultimate WhatsApp Live Chat step-by-step guide Learn more about the best practices when creating a WhatsApp Chatbot. Still, an instant response might be a bit difficult for a single person to handle or too pricey for live chat agents to achieve.įortunately, the WhatsApp Chatbot can shoot the senders a quick note easily, offering solutions to their queries in a flash, resulting in higher conversion rates. In other words, businesses should get back to the customers as soon as possible. According to ringDNA, the optimal lead response time is 5 minutes or less. It is therefore of utmost importance for businesses to optimize each customer touchpoint of the target audience in the conversion funnel.įor example, when launching a “Click-to-Messenger” campaign, you should never leave the customers hanging. However, to be blunt, driving prospective audiences to follow you on social media and sign up for your email list is a tough game. With a “more leads, more sales” mindset, today’s businesses are all about lead generation. More importantly, Emerald’s research discovered a clearly distinguishable brand identity can remarkably accelerate customer engagement as well as sales. Unlike humans, bots don’t have any emotion or personality, meaning they can always stick to the brand personality under whatever circumstances.īy adding color and tone to the scripts, your WhatsApp Livechat bot will be able to leave customers with a positive impression, improving their loyalty towards your brand. Businesses can design greeting messages, quick replies, and icons according to their unique persona. The WhatsApp Chatbot is in fact very flexible for customization. Send reminders, notifications and marketing messages

Tutorial customer service chatbot